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Benefits Delivery & Administration
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190002S2 Requisition #
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We are a group of passionate engineers who have built the largest private Medicare marketplace in the country. We focus on the continuous improvement of the systems we build and of the culture we promote. We build a platform that provides the best possible support to our customers who are shopping for insurance, and where our insurance carriers can be confident that their products are accurately and impartially represented.


We have spent many years growing and fostering a DevOps culture by bridging the divide between our Software and Infrastructure Engineering departments. We want the cross-functional teams that we are building to include Site Reliability Engineers. We operate in a complex, multi-tenant, hybrid cloud and on-premises infrastructure that spans both the Windows and Linux OS. We strive for security, reliability, and automation in line with DevOps and Site Reliability Engineering principles. 


If you are passionate about learning and improvement through metrics and automation, and passionate about engendering that mindset in others, we want to hear from you.

 


Note: our preference is for someone to work out of our South Jordan, Utah office but for the right candidate we would consider a work from home arrangement.


Communication
  • Explore new ways of improving communication between other Site Reliability Engineers and with other teams
  • Promote inclusion and collaboration between various functional disciplines
  • Write and maintain architectural, stakeholder, and policy documentation
Innovation
  • Encourage and inspire others to innovate
  • Look for new ways to improve our processes
  • Look for new ways to improve the quality of our infrastructure
  • Look for new ways to increase the velocity with which teams deliver, leveraging expertise from various functional disciplines
  • Look for new ways to remediate production incidents more quickly and safely
  • Participate in department Communities of Practice, actively engaging with other teams and departments to collaborate on best practices and implementation strategy
  • Adhere to and advocate for best practices, including Infrastructure as Code, monitoring, high availability, disaster recovery, security, and DevOps methodologies
  • Use intuition, experience and understanding to create SLIs, SLOs, and SLAs
  • Contribute to capacity planning, advise and consult with teams who will be load/stress testing
  • Keep up with industry innovations, recommending new tools or practices when appropriate
Initiative
  • Take an active role in estimating, planning, and managing your own tasks while aligning your efforts with your team
  • Provide timely assistance and remediation solutions during critical situations and production incidents
  • Document and share "lessons learned" from production, including blameless postmortems and root cause analyses
The Requirements

3+ years of hands-on experience with a majority of the following technologies, along with a willingness to become proficient in the remaining areas:

  • Windows and Linux Servers 
  • VMware
  • Cloud platforms, preferably with Azure
  • Active Directory
  • Secrets management with Consul and Vault or similar systems
  • Configuration management tools like Salt and Terraform
  • Firewalls and load balancers such as F5
  • Web servers, including IIS and NGINX
  • Application Performance Monitoring with tools like New Relic
  • Infrastructure monitoring with tools like Sensu, SolarWinds, or Nagios
  • Continuous Integration and Continuous Delivery with tools like TeamCity, Octopus Deploy, Concourse, or Azure DevOps
  • Log Aggregation tools like SumoLogic or Splunk
  • Network theory and protocols such as DNS, DHCP, proxy servers, and firewalls
  • Security operations with tools for SAST, DAST, RAST, and WAF
Proficiency, high-comfort, and familiarity with:
  • One or more programming languages, such as C#, JavaScript, Python or Go
  • One or more scripting languages, such as PowerShell and BASH
  • Command line tools such as (git, netcat, npm, terraform, etc.)

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